Mitarbeiter:in Leitstelle FlixTrain (m/w/d)

The role

The Leitstelle secures smooth rail operations in the FlixTrain network by coordinating vehicles and personnel. You will make operational decisions to ensure stability, punctuality, and customer satisfaction.

What you will do

• Coordination of vehicles and driving personnel in daily rail operations
• Making operational decisions during disruptions, delays, and special situations
• Documentation of incidents and communication with management and operational levels
• Active passenger information during deviations
• Working in a regulated shift service (24/7) in a team
• Responsibility for quality and safety in operational processes
• Mentoring and supporting new colleagues during induction

Required qualifications

• Fluent German (min. C1)
• Experience in dispatching
• Resilience
• Decisiveness
• Assertiveness
• Structured, solution-oriented way of working
• Team spirit
• Communication strength in dealing with colleagues and train personnel
• Confident use of PC, email, and Office programs
• Readiness for shift service (including night, weekend, and holiday work)

Nice to have

• First English skills
• Experience in long-distance transport, rail operations, or traffic control

Benefits

• 12 free Flix vouchers plus 12 discount vouchers for friends and family
• Deutschlandticket
• Fixed shift plan
• Access to confidential individual counseling, courses, and stress management measures for you and up to four family members
• Intensive training and paid courses
• Mentoring program
• Dog-friendly office
• Urban Sport Club (85%)
• Jobrad
• Corporate Benefits portal

About the company

Flix focuses on making travel simple, safe, and affordable. FlixTrain offers a secure workplace with development perspectives in a dynamic environment.