Process Automation Specialist (m/f/d)

The role

You will design and deliver end-to-end automated processes on the Celonis platform to resolve customer cases. You will build data models, pipelines, and automations that integrate with backend systems and AI-driven contact channels.

What you will do

• Identify source-system tables and fields for Celonis
• Build and maintain ETL and Celonis data models
• Design, build, and operate production automations on Celonis platform
• Execute API calls into Flix backend systems and integrations with AI-driven channels
• Build for scalability, error handling, monitoring, auditability, and safe rollout
• Take over data models and automation logic built by an external implementation partner
• Work with business users, Data Analysts, and IT engineering
• Document all technical and data requirements and ETL and automation work

Required qualifications

• 3+ years hands-on building production automations on process orchestration or automation platforms
• Owned and shipped solutions handling transactions at scale (1M+ annually)
• Working SQL and data modelling basics
• Solid understanding of core operational systems like CRM, ticketing, order management, and ERP
• Fluent in REST and SOAP APIs, authentication mechanisms, webhooks, rate limits, and data exchange formats (JSON, XML)
• Clear written documentation and communication in English

Nice to have

• Celonis (Data Integration, PQL, Knowledge Models, Action Flows, Process Orchestrator)
• Experience with platforms such as n8n, Camunda, UiPath, Power Automate, or Make
• Scripting (Python or similar)
• Hands-on experience connecting automated workflows to chatbot or voicebot platforms

Benefits

• 12 free Flix vouchers + 12 discount vouchers for friends & family
• Work from another location for up to 60 days per year
• Hybrid work model
• Access to confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Language classes, training courses, and expert-led sessions
• Mentoring Program

About the company

Flix is reshaping how customers get help, moving towards AI-driven resolution across every channel, language, and market.