Automation Solutions Engineer (Celonis) (m/f/d)

The role

You will design and deliver end-to-end automated processes on the Celonis platform to resolve customer cases. You will build data models, pipelines, and automations while collaborating with business users and IT engineering.

What you will do

• Identify source-system tables and fields for Celonis
• Build and maintain extractions, transformations, and Celonis data models
• Design, build, and operate production automations on the Celonis platform
• Execute API calls into Flix backend systems and integrations with AI-driven channels
• Build for scalability, error handling, monitoring, auditability, and safe rollout
• Take over data models and automation logic built by an external implementation partner
• Work with business users, Data Analysts, and IT engineering
• Document all technical and data requirements and ETL and automation work

Required qualifications

• 3+ years hands-on building production automations on process orchestration or automation platforms
• Owned and shipped solutions handling transactions at scale (1M+ annually)
• Working SQL and data modelling basics
• Solid understanding of core operational systems like CRM, ticketing, order management, and ERP
• Fluent in how systems integrate including REST and SOAP APIs, authentication mechanisms, webhooks, rate limits, and data exchange formats (JSON, XML)
• Clear written documentation and communication in English

Nice to have

• Celonis (Data Integration, PQL, Knowledge Models, Action Flows, Process Orchestrator)
• Experience with platforms such as n8n, Camunda, UiPath, Power Automate, or Make
• Scripting (Python or similar)
• Hands-on experience connecting automated workflows to chatbot or voicebot platforms

Benefits

• 12 free Flix vouchers + 12 discount vouchers for friends & family
• Work from another location for up to 60 days per year
• Hybrid work model
• Access to confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Language classes, training courses, and expert-led sessions
• Mentoring Program

About the company

Flix is reshaping how customers get help, moving towards AI-driven resolution across every channel, language, and market. The company uses a tech-driven approach to make travel more accessible, sustainable, and affordable.