Fleet Coordinator - Last Mile(Delhi) - Contractual

The role

You will manage day-to-day last-mile ground operations and real-time traffic control across hubs and pickup/drop points in Delhi NCR. You will coordinate cab dispatch against bus schedules and manage ground teams and cab operators.

What you will do

• Lead and manage day-to-day last-mile ground operations and real-time traffic control across designated hubs and pickup/drop points in Delhi NCR.
• Ensure smooth, timely dispatch and coordination of last-mile cabs against bus arrival and departure schedules.
• Act as the on-ground escalation point for operational disruptions.
• Work with last-mile cab operators and drivers to drive app adoption and improve punctuality.
• Coach and support drivers on FlixBus standards, app usage, and service expectations.
• Manage the roster, shift planning, and day-to-day working of ground operations associates and last-mile associates.
• Allocate manpower against demand patterns and track attendance, performance, and productivity of the ground team.
• Own last-mile cab operator governance through performance reports and review meetings.
• Track operator SLAs and KPIs and drive corrective action plans.
• Monitor passenger feedback and complaints to drive continuous improvement.

Required qualifications

• 3–6 years of experience in ground operations, last-mile logistics, fleet coordination, transport operations, or a similar field
• Proven experience managing frontline teams and third-party vendors or operators
• Strong grasp of punctuality/SLA-driven operations
• Data-literate with comfort working with dashboards, spreadsheets, and reporting
• Excellent stakeholder management and communication skills
• Customer-first mindset
• Willingness to work in shifts, be on-ground, and be reachable during operational hours

Nice to have

• mobility, ride-hailing, e-commerce delivery, or aggregator platforms preferred
• Working knowledge of Delhi NCR geography, traffic patterns, and transport hubs is a strong advantage
• Bachelor's degree preferred
• proficiency in English and Hindi

Benefits

• Opportunity to work in a rapidly scaling start-up
• Play a pivotal role in intercity travel operations, ground operational excellence, data analysis and vendor management processes
• Hone stakeholder management skills by interacting with international stakeholders

About the company

Flix uses a tech-driven approach to make travel more accessible, sustainable, and affordable. They empower teams to push boundaries and shape the future of mobility.