Regional Operations Specialist (m/f/d) - FlixBus

The role

You will work with bus partners, drivers, and operational stakeholders to ensure service delivery across the Serbian market. The role involves operational support, partner management, and data-driven decision-making to improve network performance.

What you will do

• Build, manage, and nurture relationships with bus operators
• Train, support, and develop operator counterparts and drivers
• Onboard new bus partners onto platform and systems
• Support the launch of new routes and operational initiatives
• Monitor operational KPIs and identify areas for improvement
• Resolve operational risks and challenges
• Drive and implement quality and safety improvement measures
• Travel across Serbia to conduct operator visits and audits
• Collaborate with internal stakeholders like Business Development and Network Planning

Required qualifications

• 3-6 years of experience in Operations
• Strong analytical skills
• Proficiency in Excel, PowerPoint, and other Microsoft Office tools
• Excellent communication and stakeholder management skills
• Fluent in Serbian and English
• Willingness to travel across Serbia (up to 50% of the time)

Nice to have

• Transportation industry experience and exposure to a fast-growing international environment
• Additional regional languages
• Driving license

Benefits

• 12 free Flix vouchers
• 12 discount vouchers for friends & family
• Hybrid work model
• Access to confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Language classes, training courses, and expert-led sessions
• Mentoring Program

About the company

Flix offers a dynamic work environment with a tech-driven approach to making travel accessible, sustainable, and affordable.