Customer Support & Crisis Management (Australia region) - Delhi

The role

Traffic Control Executives provide real-time operational support for FlixBus services in Australia. The role involves customer support, operations, and crisis handling to assist drivers and hosts.

What you will do

• Provide 24/7 real-time assistance to FlixBus drivers via calls, messages, and emails
• Respond to incoming calls and emails from drivers to solve operational challenges
• Monitor and coordinate multiple live rides per shift using internal tools
• Coordinate with bus hosts and drivers for boarding, stop transitions, and ride completion
• Respond to disruptions such as delays, accidents, or breakdowns following escalation protocols
• Create and manage tickets using Salesforce or similar CRM
• Collaborate with global support, operations, and customer service teams
• Communicate with Australian-based staff and drivers
• Record and summarize shift activities, driver issues, and escalations

Required qualifications

• Graduate in any discipline
• 2–3 years of experience in a Customer Service role
• Fluency in English (spoken and written)
• Basic knowledge of Excel or spreadsheet management
• Excellent communication and coordination skills
• Calm and confident under pressure
• Willingness to work night shifts and weekends aligned with AEST/AEDT time zones

Nice to have

• Experience in travel, mobility, transport operations, or logistics/dispatch background
• Knowledge of Punjabi & Hindi (basic/intermediate)
• Experience with ticketing tools like Salesforce or Zendesk

Benefits

• Opportunity to work in a rapidly scaling start-up
• Hone stakeholder management skills by interacting with international stakeholders

About the company

Flix uses a tech-driven approach to make travel accessible, sustainable, and affordable. The company is scaling globally to make mobility smarter.