Operations Specialist

The role

You will manage operational topics concerning Flixbus bus partners in Peru. You will build relationships with bus partners and stations while monitoring operator adherence to quality and safety standards.

What you will do

• Build, maintain, and develop long-lasting relationships with bus partners & bus station.
• Manage day-to-day interactions with our bus operators to ensure there is no disruption.
• Monitor operators' adherence to our processes and standards.
• Carry out audits with operators to ensure they follow quality and safety standards.
• Ensure compliance with Flixbus procedures and protocols.
• Monitor and analyse KPIs to identify areas for improvement.
• Work cooperatively with our operators to ensure information on our platform is updated.
• Track training process for bus drivers.
• Collaborate cross-functionally with internal teams for seamless operations.

Required qualifications

• 5+ years of work experience in operations, ideally in dynamic daily environment within transportation, logistics, mobility, or delivery sectors.
• Fluent Spanish and English is a must.
• Ability to adequately deal with different stakeholders with high social and negotiation skills.
• Advanced Excel skills.
• Trustworthiness, engagement, and flexibility as well as a hands-on mentality.
• Organized, independent, reliable and responsible working style.
• Strong Analytical skills.

Benefits

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: language classes, training courses, and expert-led sessions.
• Mentoring Program.

About the company

Flix offers a dynamic work environment with a tech-driven approach to making travel more accessible, sustainable, and affordable. The company has an ownership culture that gives employees freedom to take initiative.