Crisis & Escalations Executive - Bangalore (Contractual)

The role

This person will oversee live bus operations and manage crisis situations. They will coordinate between drivers, hosts, and internal teams to ensure seamless service.

What you will do

• Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations.
• Track and manage operational issues through Salesforce tickets.
• Handle crisis situations swiftly and decisively.
• Coordinate with Operations, Customer Support, and Global teams for end-to-end issue resolution.
• Collaborate via MS Teams and chat.
• Monitor live operations and escalate deviations or incidents to relevant stakeholders.
• Maintain discipline, flexibility, and teamwork while managing multiple priorities.

Required qualifications

• Bachelor's degree holder
• Team player with strong interpersonal skills and effective communication skills.
• Ability to multitask, problem-solve, and stay composed under pressure in a fast-paced environment.
• Ability to thrive in a dynamic environment.
• Flexible to work 24/7 rotational shifts, including weekends.
• Basic Excel proficiency.
• Fluent in Telugu and English.

Nice to have

• 3+ years' hands-on experience in customer service, intercity travel operations, or a related field.
• Experience with Salesforce is a strong plus.
• Additional South Indian languages and Hindi are a plus.

Benefits

• Opportunity to work in a rapidly scaling start-up.

About the company

Flix uses a tech-driven approach to make travel more accessible, sustainable, and affordable. They are expanding operations across India.