Team Lead People Operations (m/f/d)

The role

You will lead the Service & Support Germany team and take accountability for HR service quality and employee lifecycle delivery in Germany. You will also contribute to European-level initiatives and cross-functional HR digital transformation projects.

What you will do

• Lead, coach, and develop the Service & Support Germany team
• Take full accountability for HR service quality, SLA compliance, and end-to-end employee lifecycle delivery for all German entities
• Develop, challenge, and improve how HR operations runs with the Excellence HQ team and other CoEs
• Contribute to European-level initiatives and cross-country projects
• Build relationships with local POMs across European markets
• Contribute to cross-functional HR transformation projects
• Adopt new tooling and explore automation for People Ops scalability

Required qualifications

• 7+ years in HR Operations or People Services
• At least 2 years in a lead or senior role
• Deep, hands-on knowledge of German employment law, HR administration processes, and the employee lifecycle
• Coaching mindset
• Ability to set clear expectations
• Proven track record of developing team members
• Fluent English

Nice to have

• Experience in a high-volume environment
• Experience with multi-country HR or European operations
• Interest and openness to what AI and automation can do for People Operations
• Fluent German

Benefits

• 12 free Flix vouchers + 12 discount vouchers for friends & family
• Work from another location for up to 60 days per year depending on role
• Hybrid work model
• Access to confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Language classes, training courses, and expert-led sessions
• Mentoring Program

About the company

Flix offers a dynamic work environment with a tech-driven approach to making travel more accessible, sustainable, and affordable. The company has an ownership culture that gives employees freedom to take initiative.