Regional Operations Manager UK (m/f/d)

The role

You will drive the performance of the UK coach network by working with bus partners, drivers, and operational stakeholders. The role involves operational coordination and data-driven decision-making to ensure reliable service delivery.

What you will do

• Support the implementation and upholding of Flix standards with bus partners
• Own and drive operational performance across nominated bus partners
• Analyze large datasets to derive and present insights about bus partner performance
• Build reports and monitor the quality of bus partners
• Identify improvement opportunities in the customer-facing product
• Support bus partners in operational staff and driver training
• Address customer complaints and liaise with the customer service team

Required qualifications

• 2–4 years' experience in a fast-paced, high-growth environment, ideally within transport, mobility, logistics or a similarly complex operational setting
• Proven track record of strong results in a data-analytical role
• Excellent stakeholder management skills across bus partners, local authorities and senior internal stakeholders
• English fluency
• Proficient in Excel and the wider Microsoft Office suite
• Comfortable learning new operational systems and digital platforms
• Ability to work independently
• Willingness to travel across the UK and attend the London office as required
• Experience handling operational incidents and delivering excellent customer service

Nice to have

• Experience with PowerBI and AI tools
• Experience working in a scale-up or high-growth international environment

Benefits

• 12 free Flix vouchers
• 12 discount vouchers for friends & family
• Work from another location for up to 60 days per year
• Hybrid work model
• Access to confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Language classes, training courses, and expert-led sessions
• Mentoring Program

About the company

Flix offers a dynamic work environment with a tech-driven approach to making travel more accessible, sustainable, and affordable.