Passenger Information Manager (m/w/d)

The role

As a Passenger Information Manager, you provide quick information and coordinate solutions for passengers. You keep relevant teams updated and document operational occurrences.

What you will do

• Active communication and documentation of all operational occurrences
• Timely information of passengers regarding deviations such as delays or changes in stops
• Entry and adjustment of train capacities in the booking system
• Organization and execution of rebookings including subsequent communication with passengers
• Decision on suitable alternative transport options and communication to passengers
• Documentation of operational deviations in company systems
• Close coordination with dispatchers and the Fleet Management Team

Required qualifications

• Fluent German skills
• Good IT skills, especially MS Office
• Work in a shift system in early and late shifts, including weekends and public holidays
• Ability to maintain an overview in dynamic situations and work in a structured manner
• Independent and proactive way of working
• Communication strength and teamwork skills
• Reliability and diligence, especially in documentation and information transfer

Nice to have

• Basic English skills
• Initial experience in passenger rail transport
• Knowledge of passenger rights in railway operations

Benefits

• 12 free Flix vouchers plus 12 discount vouchers for friends and family
• Free Deutschlandticket
• Hybrid work model
• Access to confidential individual counseling, courses and stress management measures for you and up to four family members
• Intensive training and paid courses, especially during induction
• Mentoring Program
• Urban Sport Club (85%)
• Jobrad
• Corporate Benefits-Portal with discounts
• Dog-friendly-Office

About the company

FlixTrain offers a secure job with above-average compensation and development prospects. The company focuses on making travel simple, safe, and inexpensive.