Zendesk Admin, Operations Consultant (m/f/d)

The role

You will perform configuration work for Zendesk, building workflows, routing, and channel setup. You will translate business requirements into working Zendesk configurations and manage rollouts across multiple markets.

What you will do

• Build and maintain core Zendesk setup including ticket fields, groups, views, macros, triggers, and automations
• Configure Voice, email, webform, messaging, and Help Center for each market
• Translate migration plans into configuration and run test cycles for market rollouts
• Configure marketplace apps and webhooks
• Define requirements for custom API integrations and test results
• Collaborate with business SMEs, training leads, IT engineering, and project leads
• Document all configuration and market-specific deviations

Required qualifications

• 5+ years hands-on administering and configuring Zendesk in production on Enterprise plans
• Experience running or contributing to a Zendesk instance serving multiple brands, markets, or languages
• Configured at least two of: Talk or contact center voice channel, Messaging with bot flows, or a multi-language Help Center
• Understand REST APIs, webhooks, OAuth, API keys, and JSON payloads
• Clear written documentation and communication in English

Nice to have

• Zendesk Admin certification
• Experience migrating from another platform such as Salesforce Service Cloud or similar
• Zendesk Apps Framework experience

Benefits

• 12 free Flix vouchers
• 12 discount vouchers for friends and family
• Work from another location for up to 60 days per year
• Hybrid work model
• Confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Language classes, training courses, and expert-led sessions
• Mentoring Program

About the company

Flix is a tech-driven company making travel more accessible, sustainable, and affordable. They offer an ownership culture with freedom to take initiative.