Senior Zendesk Administrator (m/f/d)

The role

You will perform configuration work for Zendesk, building workflows, routing, and channel setup. You will translate business requirements into working Zendesk configurations and own what is shipped in production.

What you will do

• Build and maintain core Zendesk setup across Support, Guide, Talk, and Messaging
• Configure Voice, email, webform, messaging, and Help Center for each market
• Translate migration plans into configuration for market waves
• Run test cycles with local teams and support go-live and hypercare
• Configure marketplace apps and webhooks
• Define requirements for custom API integrations and test results
• Work with business SMEs, training leads, IT engineering, and project leads
• Document all configuration and market-specific deviations

Required qualifications

• 5+ years hands-on administering and configuring Zendesk in production on Enterprise plans
• Experience with triggers, automations, macros, SLA policies, ticket forms, custom fields and objects, and omnichannel routing
• Experience running or contributing to a Zendesk instance serving multiple brands, markets, or languages
• Configured at least two of Talk or another contact center voice channel, Messaging with bot flows, or a multi-language Help Center
• Understanding of how Zendesk talks to other systems (REST APIs, webhooks, OAuth and API keys, JSON payloads)
• Ability to read API documentation independently
• Clear written documentation and communication in English

Nice to have

• Zendesk Admin certification
• Experience migrating from another platform (Salesforce Service Cloud or similar)
• Zendesk Apps Framework experience

Benefits

• 12 free Flix vouchers + 12 discount vouchers for friends & family
• Work from another location for up to 60 days per year
• Hybrid work model
• Access to confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Language classes, training courses, and expert-led sessions
• Mentoring Program

About the company

Flix offers a dynamic work environment with a tech-driven approach to making travel more accessible, sustainable, and affordable. The company has an ownership culture that gives employees freedom to take initiative.