Service Manager (m/w/d)

The role

You will plan, manage, and ensure the quality of all cleaning services for the trains. This includes contract management, controlling service providers, and conducting on-site quality controls.

What you will do

• Plan, manage, and ensure the quality of all cleaning services for trains
• Manage contracts including needs analysis, budget planning, partner selection, negotiations, and complaint management
• Control service providers in daily business and ensure contract compliance
• Monitor key figures and costs including invoice checking and approval
• Perform regular on-site quality controls in trains and storage facilities
• Develop cleaning concepts and organize inductions for onboarding new partners
• Continuously develop cleaning and service processes and work on cross-departmental projects

Required qualifications

• Experience in managing service providers
• Commercial training or a degree in business administration
• Ability to coordinate tasks and set clear priorities
• Willingness to travel occasionally throughout Germany by train (approx. 2–3 days per month)
• Business fluent German skills
• Good English skills

Nice to have

• Experience in the cleaning or facility management sector
• Initial experience in the railway environment
• Knowledge in account or contract management

Benefits

• 12 free Flix vouchers plus 12 discount vouchers for friends and family
• Work from anywhere up to 60 days per year depending on the role
• Hybrid working model
• Access to confidential individual counseling, courses, and stress management measures for you and up to four family members
• Language courses, training, and expert sessions
• Mentoring program

About the company

Flix focuses on making travel simple, safe, and affordable for passengers and employees. FlixTrain offers a dynamic, international environment where employees can shape the future of mobility.