Head of HR Operations

The role

The Head of People Operations will build and lead People Operations delivery across North American and LATAM markets. This role owns the full employee lifecycle, including payroll, benefits strategy, compliance, and the implementation of automation and AI.

What you will do

• Build, lead, and develop a People Operations team across the US, Canada, Mexico, Brazil, and other LATAM markets.
• Take full accountability for multi-country payroll operations across NA and LATAM.
• Own benefits program strategy, design, and administration for the region.
• Drive end-to-end HR service delivery across the full employee lifecycle.
• Lead the intelligent use of automation and AI to transform People Operations.
• Ensure HR compliance across a complex, multi-jurisdiction environment.
• Serve as the primary interface between Flix global HQ and NA/LATAM operations.
• Partner with Finance, Legal, IT, and People Partners to deliver integrated HR services.

Required qualifications

• 8+ years in HR Operations or People Services
• At least 3–4 years in a leadership role
• Significant multi-country experience across North America
• Deep, hands-on knowledge of US multi-state payroll
• Proven experience designing, managing, and optimizing US benefits programs
• Track record of building HR operations infrastructure in fast-growing, distributed organizations
• Demonstrated experience applying automation and AI tools to HR workflows
• Working knowledge of US federal and state employment law
• Working knowledge of Canadian employment standards
• Working knowledge of at least one LATAM regulatory environment
• Fluent in English and Spanish

Nice to have

• LATAM experience is a strong differentiator
• Experience with Canadian payroll and at least one LATAM market is a strong plus

Benefits

• 12 free Flix vouchers + 12 discount vouchers for friends & family
• Work from another location for up to 60 days per year
• Hybrid work model
• Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
• Language classes, training courses, and expert-led sessions
• Mentoring Program

About the company

Flix is a company with an ownership culture that gives employees the freedom to take initiative and shape their own career path. The company is expanding globally.