Senior Client Success Manager

The role

You will ensure Flip is an impactful tool for enterprise clients by delivering business impact and configuring the product. You will serve as the main point of contact post-sales, working with Product and Engineering teams to translate client needs into solutions.

What you will do

• Partner with sales to accelerate launch and automate customer/patient interactions
• Support prospects in evaluating the product and lead implementation
• Master the Flip platform to configure, troubleshoot, and advise
• Build authentic, trust-based relationships with customers
• Expand Flip's network of champions across customer organizations
• Unpack customer problems to uncover root causes
• Liaise with Product and Engineering teams to craft solutions
• Use metrics to show how Flip meets goals and delivers ROI
• Collaborate with marketing to bring customers into the community

Required qualifications

• Minimum of 5 years of experience in Customer Success, Implementation, Solutions/Sales Engineer or Technical support role for a SaaS company
• At least 2 years supporting enterprise level clients/customers
• Fluent in gap analysis and API endpoints
• Expert level understanding of data analysis and how to communicate the story
• Strong communication skills both in-person and virtually
• High aptitude and agency

Nice to have

• Familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.) and healthcare data standards (HL7, FHIR, HIPAA)
• Strong understanding of payer/provider dynamics, patient experience workflows, and healthcare compliance considerations

Benefits

• Comprehensive healthcare
• Unlimited vacation
• Mandatory half week off over July 4
• Full week off at the end of the year

About the company

Flip is a B2B AI company focused on customer support for retail and healthcare. The team has 100+ people with offices in NYC, LA, and the UK.