Staff Product Manager

The role

You will own complex product areas end to end, from client problems to measurable outcomes. You will work with enterprise clients, prototype using SQL and APIs, and partner with engineers on architecture and reliability.

What you will do

• Own one or more of Flip's most complex product areas end to end
• Work directly with enterprise clients to find underlying problems
• Write SQL, call APIs, and use scripts, notebooks, and AI coding tools to prototype
• Run tight loops of problem, prototype, client feedback, and production
• Partner with engineers on architecture, integrations, evals, failure modes, latency, and reliability
• Debug in production alongside engineers
• Ship as part of weekly product releases
• Turn one-off client solutions into scalable products
• Hire, manage, and develop PMs and Product Owners

Required qualifications

• 8+ years of experience in product, forward deployed engineering, solutions engineering, or as a technical founder
• Recent work where you personally built and shipped
• Experience owning products where success depended on system behavior like AI agents, voice, LLM products, automation, integrations, or enterprise workflow software
• Credible with clients and engineers
• Comfortable with SQL, APIs, data, and prototyping tools
• Experience managing and growing product teams without a big support structure

Nice to have

• Experience at an AI/agent, voice, or communications infrastructure company
• Healthcare or commerce/CX workflow experience
• Background as a Forward Deployed Engineer, Founding PM, or engineer who moved into product
• Experience with evals, model quality, or telephony

Benefits

• Comprehensive healthcare
• Unlimited vacation
• Mandatory half week for everyone over July 4
• Full week off at the end of the year
• Equity

About the company

Flip is a B2B AI company focused on customer support. They have a team of 100+ with offices in NYC, LA, and the UK.