Staff Product Manager

The role

You will own defined areas of Flip's product end to end, including defining direction, shaping solutions, and driving execution. You will work on automating complex customer calls and designing AI behavior in multi-turn conversations.

What you will do

• Own defined areas of Flip's product end to end
• Define product direction and shape solutions
• Drive execution across core voice experiences, automation capabilities, and real-world product behavior
• Automate complex customer calls including subscriptions, billing, and healthcare workflows
• Design AI behavior in ambiguous, multi-turn conversations
• Improve retention, resolution rates, and customer experience through automation
• Build systems combining voice, AI, APIs, and real-time decisioning
• Own the success of core product features focusing on measurable outcomes
• Collaborate with Customer Success, Engineering, Sales, and Marketing
• Meet with customers to showcase how to increase phone automation

Required qualifications

• Built products where success depended on getting system behavior right
• Think in terms of outcomes like revenue, retention, and efficiency
• Comfortable working on products combining software, data, and AI behavior
• Strong intuition for systems, APIs, and product constraints
• Worked on or closely with AI, automation, or complex workflow products
• Can design experiences for high-stakes user actions
• Highly data-driven and define success through clear, measurable metrics
• Known for thinking through edge cases, failure modes, and real-world usage
• Thrive in fast-paced environments

Benefits

• Comprehensive healthcare
• Unlimited vacation
• Mandatory half week for everyone over July 4
• Full week off at the end of the year
• Equity

About the company

Flip is a B2B AI company focused on customer support for retail and healthcare. They have a team of 100+ with offices in NYC, LA, and the UK.