Client Success Manager

The role

You will work directly with clients to ensure they receive measurable value from Flip. You will help launch new customers, support existing accounts, and troubleshoot issues using the platform.

What you will do

• Help customers launch successfully from signed contract through implementation and go-live
• Master Flip's platform, workflows, configurations, and integrations
• Serve as a reliable point of contact for customer questions, requests, and troubleshooting
• Proactively test experiences, investigate issues, and identify edge cases
• Understand the underlying problem behind customer questions
• Configure and optimize Flip to improve voice and text experiences
• Document bugs, feature requests, and customer feedback for Product and Engineering
• Monitor customer metrics and identify trends to communicate impact
• Build customer relationships through responsiveness and organization
• Develop skills to independently manage complex enterprise-level customers

Required qualifications

• 3 years of experience in Customer Success, Implementation, Technical Support, Solutions, Account Management, or another client-facing role
• Comfortable working directly with B2B clients and managing multiple priorities
• Technically curious regarding software, integrations, APIs, and data
• Strong problem-solving skills
• Comfortable working with data and using metrics
• Extremely organized and detail-oriented
• High aptitude and agency

Nice to have

• Experience within a SaaS or technology company

Benefits

• Comprehensive healthcare
• Unlimited vacation
• Mandatory half week off over July 4
• Full week off at the end of the year

About the company

Flip is a B2B AI company focused on customer support. The team has 100+ employees with offices in NYC, LA, and the UK.