IT Operations Specialist

The role

The IT Operations Specialist supports teammates with onboarding, access, devices, and technical issues. You will work with the IT Operations team to follow and improve established processes.

What you will do

• Coordinate onboarding and offboarding setup and access provisioning.
• Resolve technical issues and track requests.
• Maintain device and software license inventories.
• Coordinate device setup and logistics.
• Manage license assignments and renewals.
• Help maintain security controls.
• Complete access and device reviews.
• Prepare audit evidence.
• Maintain documentation and improve workflows.
• Support tool rollouts.

Required qualifications

• 3–5 years of experience in IT support, service desk, IT administration, or a similar role.
• Hands-on experience supporting MacBooks and troubleshooting macOS.
• Experience troubleshooting user accounts and common workplace software.
• Familiarity with Google Workspace.
• Clear written and spoken English.
• Strong organization and attention to detail.
• Good judgment about when to solve an issue independently and when to ask for help.
• An understanding of basic security practices, including MFA, secure device setup, and access management.
• Curiosity and a willingness to learn new tools and processes.

Nice to have

• experience with Chromebooks and ChromeOS

Benefits

• Localized healthcare coverage
• Flexible paid time off with a 3-week minimum, excluding holidays
• Company-wide no internal meetings Fridays
• Professional growth budget for technical training, conferences, certifications, language courses and other learning opportunities
• Monthly health and wellness allowance
• Annual off-sites
• Profit-sharing program
• Paid sabbatical program
• Competitive salary

Before you apply

• This role may use AI-assisted tools to support initial screening.

About the company

Fluxon is a global, remote-first team of experienced builders. They partner with teams behind products including Google, OpenAI, Anthropic, Walmart and Stripe.