Nest Lead (Distribution Center Lead), Côte d'Ivoire

The role

You will drive end-to-end execution and operational excellence in Distribution Center Operations. You will lead teams, manage nest-level costs, and optimize operational performance for Zipline's autonomous logistics system.

What you will do

• Lead, coach, and drive performance for a diverse team of facilities, fulfillment, flight and call center operations.
• Oversee shift planning, staff scheduling, and resource allocation.
• Translate national strategy into a roadmap for nest operations.
• Lead multi-function operations in fulfillment, facilities, flight and call center.
• Forecast operational needs and build capacity for demand growth.
• Develop risk matrices and implement mitigation strategies.
• Monitor operational KPIs and implement corrective actions.
• Maintain high operational availability of the physical site and equipment.
• Take ownership of nest-level Cost of Goods Sold (COGS) and Operating Expenses (OPEX).
• Collaborate with Customer Experience, Engineering, Product, Safety, and Quality teams.

Required qualifications

• 5-10 years of experience in supply chain, fulfillment, logistics, or operations leadership.
• Proven track record of scaling operations, leading large teams, and delivering improvements in cost, quality, and service.
• High emotional intelligence, coaching skills, and performance management experience with large, diverse team.
• Strong analytical thinker with the ability to make data-informed decisions.
• Skilled at navigating large forums, engaging with government partners, and leading on the operations floor.
• Fluent in both French and English.

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine and essential goods.