Field Systems Engineer Pipeline

The role

You will own the health and performance of Platform 2 subsystems. You will investigate complex failures using telemetry, software tools, and physical inspection to implement permanent fixes.

What you will do

• Serve as a technical authority for assigned Platform 2 systems.
• Lead investigation of complex field issues using telemetry, log analysis, and physical failure analysis.
• Provide technical leadership during field escalations and support hands-on troubleshooting.
• Drive issues from detection through root cause, corrective action, and fleet implementation.
• Build software, dashboards, and diagnostic tools to identify degraded behavior.
• Use fleet data to identify reliability trends and prioritize engineering work.
• Partner with design, test, reliability, manufacturing, quality, and operations teams.
• Translate field experience into engineering requirements for future designs.
• Develop and validate troubleshooting, inspection, repair, and maintenance procedures.
• Work directly with hardware and alongside operators and technicians.

Required qualifications

• 3–8 years of relevant experience in field engineering, systems engineering, reliability, failure analysis, test engineering, product engineering, or hardware/software validation.
• A degree in electrical engineering, mechanical engineering, aerospace engineering, robotics, computer engineering, computer science, or equivalent practical experience.
• Deep technical capability in at least one relevant discipline.
• Experience resolving complex or intermittent problems in real-world systems.
• Strong data fluency using Python, SQL, MATLAB, or similar tools.
• Hands-on experience testing, debugging, or repairing physical systems.
• Experience leading structured root-cause and corrective-action work using methods such as fault-tree analysis, 5-Whys, or FMEA.
• Ability to move between detailed technical investigation and system-level decision-making.
• Strong written and verbal communication.
• Track record of taking ownership across organizational boundaries.

Nice to have

• Experience with autonomous vehicles, robotics, aerospace, automotive, industrial automation, medical devices, or other safety- or reliability-critical systems.
• Experience with embedded C/C++, vehicle networks, telemetry pipelines, simulation, remote diagnostics, or over-the-air software systems.
• Experience with design validation methods such as vibration, thermal cycling, environmental testing, accelerated life testing, or HALT.
• Familiarity with reliability metrics, fleet health monitoring, prognostics, or condition-based maintenance.
• Experience developing technical documentation, maintenance programs, service procedures, or operational tooling.
• Experience supporting distributed field operations or products deployed in varied and demanding environments.

Benefits

• Equity compensation
• Overtime pay
• Discretionary annual or performance bonuses
• Sales incentives
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off

About the company

Zipline is the world’s largest and most experienced drone delivery service. They design, build, and operate an autonomous logistics system to deliver food, medicine, and essential goods.