Field Operations Coordinator

The role

You will lead a team of Field Support Technicians to manage Zipping Points in the Dallas metro area. You will ensure site readiness, manage staffing, and troubleshoot field operational and technical issues.

What you will do

• Lead a team of Field Support Technicians across multiple regions.
• Own daily site readiness including equipment functionality, inspections, and maintenance.
• Build schedules and staffing plans to maintain site coverage.
• Troubleshoot field operational and technical issues.
• Coordinate handoffs with Flight Operations, Customer Operations, and internal teams.
• Track service levels and field performance data.
• Implement process improvements for maintenance, productivity, and reliability.
• Maintain relationships with site partners and resolve operational issues.

Required qualifications

• 2+ years of experience in field operations, service, maintenance, logistics, or a related technical environment.
• Experience leading or managing teams, including coaching, feedback, and performance management.
• Technical or mechanical aptitude to support field-based systems, equipment, inspections, and maintenance work.
• Sound judgment and comfort making real-time decisions in a fast-changing field environment.
• Clear communication skills.
• Ability to work onsite.
• Must reside in the greater Dallas area.
• Ability to travel frequently throughout the metro area.
• Ability to lift up to 50 lbs.
• Valid driver’s license.
• Clean driving record.

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine, and essential goods.