Staff Software Engineer – Marketplace

The role

You will own and operate production services in the commerce stack, including merchant portals, billing engines, and fulfillment apps. You will lead cross-functional launches, build marketplace controls, and maintain service reliability through monitoring and on-call rotations.

What you will do

• Own production services end-to-end in the commerce stack.
• Deliver measurable improvements in merchant onboarding, reconciliation, and downtime.
• Lead cross-functional launches by defining success criteria and coordinating with multiple teams.
• Build and enforce marketplace controls and policy tooling.
• Ship partner integrations with clear SLAs and migration strategies.
• Maintain observability and service reliability through monitoring and on-call rotations.
• Mentor engineers and lead architecture reviews.

Required qualifications

• Minimum 5+ years building and shipping production distributed systems and web applications.
• Must have shipped transactional commerce, payments, billing, or marketplace systems in production at scale.
• Strong systems skills in API design, data modelling for ledgers, and schema migrations.
• Demonstrated incident leadership including on-call experience and root-cause analysis.
• Measured outcomes orientation to hit specific metrics.
• Deep proficiency in one or more of Go, Python, or scalable backend languages.
• Experience with React or similar for merchant-facing apps.
• Familiarity with Kafka, gRPC, PostgreSQL, AWS, observability tools (Grafana, Honeycomb), and build tooling (Bazel).
• Ability to support occasional off-hours launches and urgent production incidents.
• Available for regular multi-day travel to partner sites (up to ~20% travel typical).

Nice to have

• Preferred to be based near the primary office for hybrid work

Benefits

• Equity compensation
• Overtime pay
• Discretionary annual or performance bonuses
• Sales incentives
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off

Before you apply

• Zipline can sponsor visas.

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine, and essential goods globally.