Commercial Ops Specialist - Houston Sales & Marketing

The role

This person will run the Houston commercial operating cadence and coordinate handoffs from signed merchants through launch. They will manage priority projects and support Field Sales and Partner Success by owning tools, trackers, and meetings.

What you will do

• Ensure every signed merchant has a clear internal owner and path to activation.
• Provide commercial leadership with updates on progress, risks, and milestones.
• Deliver assigned special projects with defined scope and timelines.
• Surface blockers early and drive follow-up until resolved.
• Maintain territory and lead lists and support lead routing and pipeline hygiene.
• Own the onboarding and launch-readiness tracker.
• Document workflows and standard operating procedures.
• Turn assigned initiatives into clear project plans.
• Coordinate decisions and dependencies with Operations, Marketing, and Product.
• Provide on-site coordination for Houston merchant events and launches.

Required qualifications

• 1+ years of experience in sales operations, revenue operations, project management, business operations, customer success operations, or a similar cross-functional role.
• Demonstrated ability to manage multiple workstreams, stakeholders, deadlines, and changing priorities.
• Strong project management skills.
• Excellent written and verbal communication.
• High attention to detail and a strong bias toward action, ownership, and follow-through.
• Comfort working with CRM data, spreadsheets, dashboards, and process documentation.
• Ability to analyze information, identify patterns, and translate findings into practical recommendations.
• Comfort working in a fast-moving environment where priorities may shift.
• Ability to work regularly with the Houston team and provide in-person support when business needs require it.

Nice to have

• Experience supporting field sales, account management, partner success, or a local market launch.
• Experience working with restaurants, retailers, SMBs, marketplace businesses, logistics, or last-mile delivery.
• Hands-on experience with tools such as Salesforce or HubSpot, Google Sheets or Excel, and project-management platforms.
• Experience building dashboards, reporting cadences, playbooks, or standard operating procedures.
• Experience in an early-stage, high-growth, or operationally complex environment.

Benefits

• Equity compensation
• Overtime pay
• Discretionary annual or performance bonuses
• Sales incentives
• Medical, dental and vision insurance
• Paid time off

About the company

Zipline is the world’s largest and most experienced drone delivery service. They design, build, and operate an autonomous logistics system to deliver critical supplies like food and medicine.