Head of Product Operations

The role

You will build and lead the Product Operations function to make the product organization more effective. You will improve how products are planned, built, launched, measured, and operated across multiple cross-functional teams.

What you will do

• Build and improve the operating model for Product Management
• Standardize product development processes
• Design operating cadences including roadmap reviews and quarterly planning
• Define launch readiness standards across multiple teams
• Ensure launches include success metrics, playbooks, and monitoring
• Drive post-launch reviews to incorporate learnings
• Build dashboards to measure product health and customer outcomes
• Partner with Data Science to define product KPIs
• Develop templates, documentation, and tooling for Product Managers
• Lead cross-functional launch planning for major initiatives

Required qualifications

• 10+ years of experience in Product Operations, Product Management, Program Management, Strategy & Operations, or related leadership roles
• Experience building Product Operations functions at a high-growth technology company
• Strong understanding of modern product development practices, product organizations, and software delivery
• Proven ability to improve organizational effectiveness through better systems, tooling, and operational rigor
• Excellent analytical skills with experience defining KPIs, building dashboards, and measuring organizational performance
• Exceptional cross-functional leadership and influence without direct authority
• Strong program management skills with experience coordinating large, complex product launches
• Excellent written communication with experience producing executive-ready decision documents, operating reviews, and strategic planning materials
• Comfortable working with engineers, designers, data scientists, and operational leaders
• Demonstrated ability to simplify complex organizational problems into scalable processes

Nice to have

• Experience with SQL, analytics platforms, experimentation frameworks, or operational metrics
• Experience supporting products with significant operational, logistics, marketplace, or hardware components

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine, and essential goods globally.