Flyzipline
Field Support Technician
Dallas-Fort Worth, Texas, USA. Posted a month ago
The role
You will maintain Zipline DropBoxes by performing inspections, light maintenance, and troubleshooting. This hands-on field role involves traveling between assigned sites to ensure operational and quality standards.
What you will do
- Maintain site readiness by ensuring Drop Boxes are clean, organized, safe, and operating to standards
- Perform routine inspections and preventive maintenance on systems and equipment
- Complete basic repairs and light maintenance tasks
- Troubleshoot technical and operational issues using procedures and documentation
- Identify potential safety hazards, equipment concerns, or site deficiencies
- Document completed inspections, maintenance work, and site conditions
- Escalate technical or operational issues to appropriate teams
- Communicate professionally with Zipline teams, customers, and partner representatives
- Travel between assigned Zipline Drop Boxes and regional locations
- Take ownership of site issues until resolved or transferred
Required qualifications
- Strong hands-on technical or mechanical aptitude
- Safety-first mindset
- Strong ownership, reliability, and attention to detail
- Excellent written and verbal communication skills
- Customer-first mindset
- Ability to work independently and manage priorities
- Comfort using smartphones, mobile applications, and digital tools
- Ability to follow technical instructions, standard operating procedures, and safety requirements
- Valid driver’s license with a clean driving record for the past 36 months
- Reliable personal vehicle for traveling between assigned sites
- Ability to lift and carry up to 50 pounds
- Ability to stand, walk, bend, reach, and work outdoors for extended periods
Nice to have
- Previous experience in field support, facilities maintenance, equipment service, or a technician role
About the company
Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine, and essential goods globally.