Commercial Implementation Intern (Spring 2027)

The role

You will design, optimize, and maintain workflows for partner onboarding, integration, and ongoing operations. This role focuses on ensuring efficiency, scalability, and compliance for commercial operations.

What you will do

• Design, develop, and implement internal business processes
• Map out existing processes to understand their flow and identify inefficiencies
• Identify process bottlenecks and inefficiencies and recommend solutions
• Collaborate with Product, Enterprise Systems, Customer Success, and engineering to implement workflows
• Monitor process performance, track key metrics, and report on process outcomes
• Document and maintain up-to-date process workflows, guidelines, and SOPs

Required qualifications

• Experience in project management, operations, or related roles
• Proven track record of working with product, engineering, and customer success teams
• Strong communication and stakeholder management skills
• Practical experience in analyzing, mapping, and reengineering workflows
• Ability to gather, analyze, and interpret data
• Strong organizational skills
• Reliable vehicle access to travel to test sites
• Willingness to travel 1-2 times to out of state commercial sites

Nice to have

• Experience in a fast-paced or complex environment

Benefits

• Relocation support
• Housing stipend
• Overtime pay
• Paid sick time

Before you apply

• Zipline is unable to sponsor work visas for applicants to this position
• Candidates are limited to three (3) applications within a 30-day period

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine, and essential goods.