Field Operations Supervisor, Houston

The role

You will lead daily operations across 3–5 Drone Charging Sites in the Houston area. You will manage site teams, plan staffing, and ensure site readiness for drone delivery operations.

What you will do

• Lead daily operations across 3–5 Drone Charging Sites.
• Manage and develop Fulfillment Operations Coordinators, Fulfillment Operators, and site support teams.
• Set expectations for safety, productivity, quality, and customer experience.
• Build staffing schedules based on operating hours and forecasted demand.
• Manage labor plans and budgets across assigned sites.
• Maintain site readiness including charging equipment, supplies, and inventory.
• Track performance measures like fulfillment speed, site uptime, and quality.
• Use operational data to identify bottlenecks and improvement opportunities.
• Conduct site visits, audits, and coaching sessions.
• Support new site launches and the rollout of updated procedures.

Required qualifications

• At least 3 years of experience in operations, warehouse logistics, fulfillment, retail management, field operations, or a related field.
• At least 1 year of experience supervising teams, multiple locations, or operational workstreams.
• Experience managing schedules, labor plans, budgets, and performance expectations.
• Strong coaching, communication, and team leadership skills.
• Ability to use data and operational measures to make decisions.
• Ability to work independently in the field and travel between sites.
• Comfort working in a fast-changing environment.
• A hands-on leadership style.
• Ability to stand, walk, bend, and lift up to 50 pounds, with or without reasonable accommodation.
• Availability to work early mornings, evenings, weekends, and holidays.
• A valid driver’s license and reliable transportation.

Benefits

• Equity compensation
• Discretionary annual or performance bonuses
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Other benefits

Before you apply

• Ability to complete a background check
• Ability to complete a drug test
• Ability to complete employment eligibility verification through E-Verify

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine, and essential goods.