Field Technician Operations Lead

The role

You will manage the Field Support Supervisor and the regional technician team to keep Dropbox locations safe and reliable. You will oversee equipment inspections, preventive maintenance, troubleshooting, and site safety across multiple locations.

What you will do

• Manage and develop the Field Support Supervisor and regional Field Support Technician team.
• Set expectations for safety, equipment reliability, site readiness, partner communication, and work quality.
• Establish regional plans for inspections, preventive maintenance, repairs, and site coverage.
• Ensure technicians have necessary schedules, tools, parts, training, and procedures.
• Review team performance, work orders, inspection records, and repair completion.
• Prioritize work based on safety risk, customer impact, and operational urgency.
• Provide direction during complex equipment issues and operational disruptions.
• Coordinate escalations with engineering, maintenance, operations, vendors, and partner teams.
• Build processes for site inspections, issue documentation, and repair follow-up.
• Monitor trends in Dropbox availability and site readiness to recommend improvements.

Required qualifications

• Experience leading field operations, technical service, facilities maintenance, equipment repair, or a similar multi-site operation.
• Experience managing supervisors or team leads and developing frontline employees.
• Strong judgment to balance safety, service reliability, partner needs, and operational priorities.
• Ability to set clear goals, review performance, and hold teams accountable.
• Strong written and verbal communication skills.
• Strong planning and organizational skills across multiple locations and teams.
• Practical understanding of preventive maintenance, troubleshooting, work orders, and field service operations.
• Customer-first mindset and ability to build relationships with partners and vendors.
• Comfort working independently and spending regular time in the field.
• Continuous improvement mindset.
• Valid driver’s license and a driving record that meets company requirements.
• Ability to travel regularly between assigned sites and other regional locations as needed.

Nice to have

• Experience with distributed field teams, partner-operated sites, or equipment supporting time-sensitive operations

Benefits

• Equity compensation
• Discretionary annual or performance bonuses
• Sales incentives
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine, and essential goods globally.