Marketplace Strategy & Operations Manager

The role

You will own initiatives to improve how the marketplace performs and scales. You will work with the Head of Marketplace to take business problems from analysis through execution across pricing, growth, and supply-demand matching.

What you will do

• Own marketplace levers to help scale.
• Work with product, marketing, and operations to balance growth, capacity, and customer experience.
• Establish market performance monitoring and build site-level dashboards.
• Diagnose problems and drive improvements by investigating performance drivers.
• Improve supply-demand balancing and aircraft allocation.
• Build repeatable ways of working and scalable processes.
• Drive projects independently from approach to execution.
• Take on broader marketplace initiatives like pricing, growth plans, and expansion.

Required qualifications

• 4–6 years of relevant experience in strategy and operations, marketplace operations, business operations, analytics, consulting, or a related field.
• Strong analytical skills and attention to data quality.
• Ability to independently work with data, validate analysis, and build dashboards and models.
• Proficiency in SQL and spreadsheets.
• Experience using a business intelligence or visualization tool.
• Track record of taking a defined business problem through analysis, strategy, and execution.
• Sound business judgment.
• Strong interpersonal judgment and clear communication.
• Curiosity, initiative, and motivation to deliver tangible business impact.

Nice to have

• Experience in a fast-growing consumer marketplace or a related operating role

Benefits

• Equity compensation
• Overtime pay
• Discretionary annual or performance bonuses
• Sales incentives
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine, and essential goods globally.