Technical Writer

The role

The Technical Writer will own manuals and procedures for maintenance of the Droid, Dock, and related site equipment. You will research, validate, and publish content by working with engineering, maintenance, and operations teams.

What you will do

• Own assigned manuals and procedures from research through release and maintenance.
• Write maintenance procedures, inspections, troubleshooting guidance, and system descriptions.
• Research engineering source material and interview subject matter experts.
• Coordinate reviews, approvals, and release dependencies.
• Use field feedback and change requests to improve documentation.
• Organize content, terminology, navigation, and cross-references.
• Structure procedures and metadata for reuse across manuals and systems.
• Help migrate manuals from MadCap Flare into Markdown/MDX in GitHub.
• Improve templates, shared content, authoring guidance, and publishing workflows.
• Identify where photos, diagrams, or illustrations would make a procedure clearer.

Required qualifications

• A bachelor’s degree in technical communication, English, engineering, or a related field, or equivalent practical experience.
• Experience writing and maintaining technical documentation for complex hardware, software, or operational systems.
• Work samples that show clear, accurate instructions.
• Strong writing and editing skills.
• Ability to learn unfamiliar systems from technical source material, observation, and conversations with subject matter experts.
• Care with safety, applicability, revision control, and change management.
• Ability to manage documentation projects and coordinate reviews and priorities across teams.
• Ability to adapt to structured authoring and publishing tools such as GitHub or Markdown.

Benefits

• Equity compensation
• Discretionary annual or performance bonuses
• Sales incentives
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off

About the company

Zipline is the world’s largest and most experienced drone delivery service. They design, build, and operate an autonomous logistics system to deliver food, medicine, and essential goods.