Commercial Implementation Manager

The role

The Implementation Manager will own cross-functional programs that turn commercial requirements and new products into scalable partner experiences. You will work across the partner lifecycle to improve partner performance, communications, and live operations.

What you will do

• Lead commercial implementation programs.
• Build scalable implementation models.
• Build Zipline's partner communications program.
• Create partner performance operating rhythms.
• Understand what's happening in live operations using dashboards and field input.
• Drive root-cause clarity and action.
• Turn operational learnings into durable improvements.
• Launch new products and capabilities with partners.
• Develop implementation playbooks and tools.
• Be the connective tissue across teams.

Required qualifications

• 5+ years of experience in implementation, program management, partner operations, launch operations, process improvement, product operations, logistics, or a similarly cross-functional role.
• Experience leading complex implementations or operational programs in fast-moving, ambiguous environments.
• Experience building new processes or programs rather than solely operating established ones.
• Experience working across Product, Engineering, Analytics, Field Operations, Customer Support, Partnerships, or Commercial teams.
• Strong operational judgment.
• Track record of owning cross-functional programs from problem discovery through implementation.
• Strong project and program management fundamentals.
• Comfort working with data, dashboards, and detailed operational investigations.
• Excellent communication skills.
• Ability to create clarity and accountability across teams you don't directly manage.
• Hands-on operating style.
• Comfort moving between strategy and execution.

Nice to have

• Experience working with external partners in retail, restaurants, marketplaces, logistics, or another operationally complex environment

Benefits

• Equity compensation
• Overtime pay
• Discretionary annual or performance bonuses
• Sales incentives
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine, and essential goods globally.