Director of Country Operations

The role

The Country Head of Product will own operational performance, continuous improvement, and standards execution across all Nests within a country. This person will drive accountability with Nest Leads and collaborate with global teams to ensure performance targets are met safely and sustainably.

What you will do

• Own country-level operational and service KPIs across all Nests.
• Drive accountability with Nest Leads to achieve performance targets.
• Monitor performance trends to improve service quality, reliability, and efficiency.
• Ensure consistent execution and operational performance across the network.
• Collaborate with Global Operations Excellence and Governance teams to uphold quality, safety, and compliance.
• Ensure SOPs, operational standards, and governance frameworks are implemented across all Nests.
• Act as the primary in-country operational point of contact for regulatory matters.
• Partner with Compliance Officers to drive corrective and preventive actions.
• Lead structured root cause analysis on major operational issues.
• Drive cross-functional improvement initiatives with Global teams.

Required qualifications

• 5+ years of experience in operations, engineering, logistics, manufacturing, quality, program management, or related fields.
• Demonstrated success driving operational performance and continuous improvement in complex environments.
• Strong problem-solving and root cause analysis capabilities.
• Strong project management skills and the ability to drive execution across teams without direct authority.
• Analytical fluency with operational, quality, and cost-performance metrics.
• Exceptional communication and stakeholder management skills.
• Grit, ownership, and resilience to operate in high-accountability, high-ambiguity environments.

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine, and essential goods globally.