Field Ops Special Projects Manager

The role

This person will lead high-profile strategic partnerships from initial alignment through launch and ongoing execution. They will translate partnership goals into coordinated field operations by bringing together external partners and internal teams.

What you will do

• Own assigned high-profile strategic partnerships and special projects end to end.
• Translate partnership objectives into clear workplans, milestones, and measurable outcomes.
• Build and maintain trusted relationships with partner executives and day-to-day teams.
• Align internal stakeholders across multiple functions to deliver commitments.
• Lead readiness planning for partner launches including site, staffing, and training.
• Coordinate field execution across multiple locations.
• Identify risks and drive timely decisions when conditions change.
• Lead issue resolution during launch and ongoing operations.
• Track partnership health and project performance.
• Create concise updates for senior leaders.

Required qualifications

• 8–10+ years of experience leading complex partnerships, strategic programs, field operations, consulting engagements, or cross-functional initiatives.
• Track record of taking ambiguous, high-stakes work from strategy through execution.
• Experience managing senior external stakeholders and building relationships across organizational boundaries.
• Strong program leadership skills.
• Ability to influence without direct authority.
• Excellent written and verbal communication skills.
• Strong judgment under pressure.
• Practical, customer- and partner-focused approach.
• Comfort working in the field and visiting partner sites.
• Collaborative approach and willingness to work across various teams.

Nice to have

• Experience launching or scaling strategic partnerships, new services, or complex multi-site operations.
• Experience in logistics, mobility, retail, healthcare, aviation, technology, or another operationally intensive environment.
• Experience building operating models, launch playbooks, governance structures, or partner performance reviews.
• Familiarity with data-driven operating reviews and continuous improvement practices.

Benefits

• Equity compensation
• Overtime pay
• Discretionary annual or performance bonuses
• Sales incentives
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine, and essential goods globally.