Partner Success Manager

The role

You will activate new partners in Atlanta and work with restaurant and retail partners to build their business on the platform. You will own relationships with local partners, launch new sites, and identify growth opportunities.

What you will do

• Collaborate with partners to understand operations and business objectives
• Work cross-functionally to launch and expand service to partners
• Identify and solve challenges to drive continuous improvement
• Establish regular communication with local management at partner sites
• Gather customer insights and analyze data
• Report findings to identify growth opportunities and guide product roadmap
• Proactively engage with customer stakeholders to build trust
• Advocate for customer needs to drive product and service improvements

Required qualifications

• 3+ years of experience in partner success, customer success or field operations
• Demonstrated experience working collaboratively in cross-functional teams
• Demonstrated experience of pragmatic problem solving and driving initiatives
• Ability to build trust quickly
• Organization and analysis skills using data to make decisions
• Ability to present complex solutions

Nice to have

• Experience in a delivery marketplace, retail, restaurant or ecommerce environment
• Familiarity with the business models and value drivers for delivery marketplaces (e.g. Uber Eats, DoorDash), retailers and restaurants

Benefits

• Equity compensation
• Overtime pay
• Discretionary annual or performance bonuses
• Sales incentives
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off

About the company

Zipline is the world’s largest and most experienced drone delivery service. They operate an autonomous logistics system to deliver food, medicine and essential goods globally.