Fulfillment Operations Specialist, North Central Region, Nigeria

The role

You will prepare and track temperature-sensitive medical packages and handle customer orders, so blood, medical products and animal health supplies reach healthcare facilities by drone. The role also covers inventory management, quality checks and following safety procedures.

What you will do

• Act as the main contact for customer orders, handling calls and requests accurately
• Prepare temperature-sensitive medical packages for drone dispatch
• Manage storage, forecasting, requisition and documentation of healthcare supplies and consumables
• Engage suppliers to keep inventory available
• Carry out daily quality control checks and routine self-audits under the Quality Management System
• Follow all SOPs and safety regulations
• Build relationships with operational stakeholders and deliver cross-functional projects on time
• Find operational efficiencies to help scale daily delivery volume

Required qualifications

• Bachelor's degree in Medical Sciences
• At least 1 year of hands-on experience in a laboratory, manufacturing plant, hospital or clinic
• Full professional proficiency in written and spoken English
• Strong computer literacy for inventory software and customer queries
• Extreme attention to detail
• Proactive problem-solving and a customer-first mindset
• Willingness to work a 48-hour week including night shifts and weekends

Nice to have

• Degree in Pharmacy or Veterinary Medicine

Before you apply

• Zipline will never ask for money in exchange for employment; report suspicious offers to security@flyzipline.com

About the company

Zipline is a drone delivery service operating on four continents, delivering blood, vaccines, medical supplies, food and retail products. It serves healthcare systems, governments, retailers and restaurants.