Customer Experience Manager - Telehealth

About the job

About the role: The Customer Experience Manager is responsible for the day-to-day leadership and performance of Patiently's customer experience function. This role leads the frontline support operation and ensures patients receive timely , accurate , and empathetic support while maintaining the quality and consistency required in a healthcare environment. The Manager is accountable for team performance, staffing, service levels, quality, training, coaching, and escalations, and serves as the primary CX partner across Clinical, Pharmacy, Product, Engineering, Marketing, Legal/Compliance, and third-party vendors. As Patiently continues to scale, this role will identify where processes are…