Travel Operations Manager | Remote | Luxury Travel Leadership

The role

You will lead shift-level operations across client service, ticketing, trip fulfillment, and process management. You will manage 3–4 Team Leads and ensure high-quality service for VIP clients.

What you will do

• Manage 3–4 Team Leads across all concierge functions
• Provide daily coaching, feedback, and support to Team Leads
• Direct all client-facing operations during your shift
• Allocate resources, manage escalations, and resolve complex issues
• Ensure 95%+ SLA adherence and 98%+ data accuracy
• Own the end-to-end client journey for your shift
• Personally handle VIP clients and high-complexity situations
• Submit at least two documented process improvements per month
• Partner with Process Management to streamline workflows
• Collaborate with Product, Operations, and Leadership to scale consistency

Required qualifications

• 4+ years in luxury travel, hospitality, or high-touch service operations
• 2+ years in a leadership or management role
• Strong Sabre proficiency
• Data-driven approach
• Excellent written and verbal communication
• Calm under pressure

Nice to have

• Experience with international business/first-class bookings or award travel programs
• Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platforms
• Track record of building or improving operational processes, SOPs, or training programs
• Experience managing remote, global teams
• Background in luxury hospitality brands (hotels, premium concierge services)

Benefits

• Clear growth path from Concierge Manager to Director
• Promotions based on performance and impact
• Predictable scheduling
• Global team
• Merit-based performance incentives
• Advanced travel optimization strategies training

Before you apply

• Process begins with a practical skills assessment prior to interviews

About the company

Frontier is a subsidiary of Fresh Prints, a New York-based, fully remote company. Frontier helps companies grow full-time, cross-functional teams abroad. Ascend, the client company, helps founders and executives book international business and first-class flights.