Travel Operations Manager | Remote | Luxury Travel Leadership

Phillipines (Remote). Posted 11 days ago

The role

You will lead shift-level operations across client service, ticketing, trip fulfillment, and process management. You will manage 3–4 Team Leads and ensure high-quality service for VIP clients.

What you will do

Manage 3–4 Team Leads across all concierge functions.
Provide daily coaching, feedback, and support to Team Leads.
Direct all client-facing operations during your shift.
Allocate resources, manage escalations, and resolve complex issues.
Ensure 95%+ SLA adherence and 98%+ data accuracy.
Own the end-to-end client journey for your shift.
Personally handle VIP clients and high-complexity situations.
Submit at least two documented process improvements per month.
Partner with Process Management to streamline workflows.
Work with Product, Operations, and Leadership to implement new systems.

Required qualifications

4+ years in luxury travel, hospitality, or high-touch service operations.
2+ years in a leadership or management role.
Strong Sabre proficiency.
Data-driven approach.
Excellent written and verbal communication.
Calm under pressure.

Nice to have

Experience with international business/first-class bookings or award travel programs.
Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platforms.
Track record of building or improving operational processes, SOPs, or training programs.
Experience managing remote, global teams.
Background in luxury hospitality brands (hotels, premium concierge services).

Benefits

Clear growth path from Concierge Manager to Director.
Promotions based on performance and impact.
Predictable scheduling.
Global team.
Merit-based performance incentives.

Before you apply

Process begins with a practical skills assessment prior to interviews.

About the company

Frontier is a subsidiary of Fresh Prints, a New York-based, fully remote company. Frontier helps companies grow full-time, cross-functional teams abroad. Ascend is a company that helps founders, investors, and executives book international business and first-class flights.