Future
Health Coach Manager
Remote . Posted 2 months ago
The role
You will lead and develop a team of Board Certified Health Coaches. You will also design training programs and partner with cross-functional teams to improve the member experience.
What you will do
- Lead, coach, and develop a team of Board Certified Health Coaches through regular 1:1s, QA reviews, and performance management.
- Design and deliver onboarding, continuing education, workshops, and learning experiences.
- Develop SOPs, coaching frameworks, QA rubrics, and best practices.
- Analyze coaching performance and member outcomes to identify trends.
- Lead operational initiatives to improve coaching quality, efficiency, and member outcomes.
- Partner with Product, Clinical, Analytics, and Operations to shape the Health Coaching service offering and coach tooling.
- Mentor other leaders and contribute to scaling coaching operations.
Required qualifications
- Board Certified Health Coach (NBC-HWC) required.
- 5+ years of health coaching experience.
- 3+ years managing and developing Board Certified Health Coaches or other clinical coaching teams.
- Experience designing learning programs, facilitation, workshops, or continuing education curricula.
- Demonstrated ability to create SOPs, QA frameworks, and scalable coaching processes.
- Strong data literacy with the ability to translate insights into operational improvements.
- Exceptional communication and stakeholder management skills.
- Experience partnering with Product and cross-functional teams in a fast-paced environment.
Benefits
- Comprehensive medical, vision, dental, and disability insurance
- Tax savings accounts for eligible employees
- 401(k) Plan
- Flexible Paid Time Off
- Free Future Membership
- Monthly wellness stipend
- Access to a mental health platform
- Reimbursement for medical travel
- Annual learning & development stipend
About the company
Future is building a personalized guidance system for lifelong health. They combine AI, human expertise, personal health data, and accountability to help members improve performance and build healthspan.