Senior Product Manager, Payments

The role

You will own the payments and checkout experience end-to-end. You will drive the product roadmap for payments, manage vendor relationships, and oversee billing infrastructure operational health.

What you will do

• Own the payments product roadmap including checkout, subscription billing, and payment method expansion
• Define and track success metrics like checkout conversion and rebill auth rate
• Design and run A/B experiments on checkout and billing flows
• Write specs and coordinate cross-functional execution with engineering and design
• Evaluate and recommend new payment methods, processors, and billing models
• Manage relationships with payment orchestration platforms and downstream processors
• Manage processor onboarding, MID warmup, and volume migration
• Coordinate with BNPL and alternative payment partners
• Monitor transaction success rates, rebill health, and chargeback ratios
• Own chargeback and dispute management

Required qualifications

• 5+ years in product management within payments, billing, or checkout
• Track record of integrating AI-powered tools into day-to-day product work
• Experience at a subscription-based DTC company, startup with founder interactions, especially in health, wellness, or telehealth
• Direct experience working with payment processors, acquirers, or orchestration platforms
• Proven ability to ship product improvements that moved conversion or revenue metrics
• Familiarity with payment orchestration platforms (Gr4vy, Spreedly, or similar) and multi-processor routing strategies
• Comfortable owning operational responsibilities like chargebacks and vendor SLAs
• Strong analytical skills

Nice to have

• Experience with experimentation platforms (PostHog, Optimizely, or similar)
• Background working in a lean product-engineering org where PMs carry operational load
• Exposure to fraud prevention, risk operations, or compliance in a regulated commerce environment
• Familiarity with Braze or similar platforms

Benefits

• Fully remote work policy
• Unlimited Paid Time Off (PTO)
• 13 Company Holidays plus Floating Holiday flexibility
• Paid Parental Leave (US Only)
• Health, Dental, Vision Insurance (US Only)
• Retirement (401k) (US Only)
• Employee Assistance Program (EAP) (US Only)
• Health Savings Account (HSA) (US Only)
• Flexible Spending Account (FSA) (US Only)
• SmartSpend discounts (US Only)
• SoFi financial tools (US Only)
• One Medical care (US Only)

About the company

FuturHealth operates at the intersection of health and technology, providing services including telemedicine, personalized nutrition plans, medication delivery, and insurance solutions. The company is backed by Corazon Capital, Oversubscribed Ventures, and InterAlpen Partners.