Platform Operations & Automation Analyst Consultant

The role

The analyst will provide business-facing support for finance applications and automate manual work using AI agents and workflows. They will focus on reducing support burdens, improving data quality, and expanding self-service for business users.

What you will do

• Serve as the first point of contact for business-facing support across Finance Product Area applications
• Identify patterns in recurring support requests and manual workarounds to influence prioritization
• Build, maintain, and improve AI skills and agents to answer business questions and research issues
• Curate the knowledge base including Confluence pages, runbooks, and system documentation
• Coordinate cross-team data remediation and entity consolidation
• Monitor data flows between integrated systems
• Support UAT and regression testing for fixes and enhancements

Required qualifications

• Bachelor’s degree or equivalent relevant experience
• 2+ years of experience as a BA for custom development and/or vendor implementations
• Demonstrated, hands-on experience using generative AI tools to automate work
• Experience in application or production support with a track record of eliminating recurring issues
• Strong SQL and data analysis skills
• Experience working in collaborative environments and with Agile methodologies
• Effective communication skills

Nice to have

• Experience in investment analysis and the asset management industry
• Familiarity with fund accounting, investor/LP administration, or finance operations platforms (e.g., Investran, iLevel, Salesforce, DealCloud)

Benefits

• Comprehensive healthcare coverage including medical, dental, vision and life insurance
• Flexible spending accounts
• Employer sponsored retirement plan
• Paid time off
• Parental leave
• Short-term and long-term disability
• Other care/wellness programs

About the company

GCM Grosvenor is a global alternative asset management solutions provider with approximately $97 billion in assets under management. The firm has specialized in alternatives for more than 54 years and has approximately 560 professionals.