2027 IT Operations Summer Intern

The role

This intern will work with the IT Service Desk team to support end users with hardware and software requests. Qualified candidates may also work with the IT Infrastructure team on selected projects.

What you will do

• Support end users seeking technical assistance over email, phone or in person
• Provide end users with regular updates on their requests or issues
• Order, configure and provision end user hardware and enterprise software
• Provide information and training to end users regarding IT products and services
• Perform troubleshooting through diagnostic techniques
• Escalate issues to the appropriate technology teams
• Assist and work on end user technology or automation projects
• Document self-service instructions and knowledge base articles
• Define, manage and continuously improve processes related to end user support
• Perform related duties as assigned

Required qualifications

• Pursuing a B.A./B.S. degree with a concentration in Information Technology & Management, Network Engineering, Cybersecurity, Computer Science, Information Design, Management Information Systems, Compu
• Experience using Microsoft OS and applications including Microsoft Office and Windows 11
• Classroom knowledge of or experience with at least one programming or scripting language such as Python, PowerShell, C#, JavaScript, etc.
• Ability to adapt within a rapidly changing environment
• Strong interest in learning new technologies and helping users with technical issues and questions
• Ability to articulate thoughts in a clear and concise manner through written correspondence, presentations and/or meetings
• Demonstrated team player, self-starter, and independent thinker
• Superior customer service skills, interpersonal skills, and work ethic
• Strong verbal and written communication skills

Nice to have

• Experience with Microsoft 365
• Experience with Mac OS and Apple iOS

Benefits

• Discretionary bonus based on individual, team, and company performance

Before you apply

• This position is not eligible for employer visa sponsorship now or in the future
• Applicants must be currently authorized to work in the United States without the need for employer sponsorship now or in the future
• Applicants requiring future sponsorship for continued work authorization are not eligible

About the company

GCM Grosvenor is a global alternative asset management solutions provider with approximately $97 billion in assets under management. The firm has specialized in alternatives for more than 54 years.