Dispatcher

The role

The Dispatcher will coordinate and manage daily schedules for technicians, customers, and trade managers. This role involves assigning and routing maintenance and repair calls and optimizing technician routes.

What you will do

• Assign and route maintenance and repair calls based on technician location, availability, and skillset.
• Manage and update schedules in real-time.
• Maintain ongoing communication with technicians, customers, and management.
• Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods.
• Optimize technician routes to reduce travel time, cut costs, and prevent call backs.
• Explain services, answer scheduling questions, and help customers understand home warranty policies.
• Document customer interactions and ensure timely follow-ups.
• Handle incoming calls and direct them to the correct personnel.
• Work extended hours as needed.
• Take on additional tasks as assigned.

Required qualifications

• High School Diploma or equivalent
• Strong multitasking skills
• Excellent communication skills
• Proactive problem-solver
• Collaborative, team-oriented mindset
• Solid understanding of contracts, warranties, and internal policies.
• Strong computer proficiency

Nice to have

• 2+ years of dispatching and/or customer service experience
• Experience with home services or ServiceTitan

Benefits

• Health
• Vision
• Dental
• PTO
• Holidays
• 401k and matching
• Employee Discount
• Employee Referral

Before you apply

• All candidates are required to undergo pre-employment Background and Drug Screenings
• Motor Vehicle Record Check

About the company

Guild Garage Group LLC is a world class family of residential services brands.