Director, Product Manager - Institutional Platform

The role

You will own the end-to-end experience for enterprise clients integrating with Galaxy's institutional custody and trading services. You will work with client technical teams and internal engineering, trading, and operations organizations to improve integrations and documentation.

What you will do

• Own the product experience for enterprise clients using Galaxy's institutional custody and trading platform.
• Act as the primary product point of contact for clients during integration.
• Translate client requirements into technical and product specifications.
• Partner with client engineering and operations teams to troubleshoot integration issues.
• Collaborate with engineering, trading, operations, and compliance to ensure platform needs are met.
• Identify recurring friction points and drive the roadmap for internal tools and platform improvements.
• Own and improve client-facing documentation including API references and integration guides.
• Define and track metrics for onboarding health.
• Represent the voice of the client internally.

Required qualifications

• 10+ years of experience in product management, solutions engineering, or a related technical role.
• Meaningful portion of experience in digital assets.
• Direct, hands-on experience managing enterprise clients through technically complex integrations.
• Familiarity with custody and staking workflows in the digital assets industry.
• Ability to translate ambiguous or highly technical client requirements into clear specifications, documentation, and product priorities.
• Track record of building or substantially improving client-facing documentation, developer guides, or support resources.
• Excellent stakeholder management skills.
• Ability to manage multiple concurrent client relationships.

Nice to have

• Experience at a crypto exchange, custodian, prime broker, or institutional trading platform.
• Background in technical writing or developer experience (DX) roles.

Benefits

• Competitive base salary and discretionary bonus
• Hybrid/Flexible Working Arrangements
• Flexible Time Off (paid)
• 3% 401(k) company contribution
• Company-paid health and protective benefits for employees, partners, and other dependents
• Generous paid Parental Leave
• Competitive family planning benefits for US employees
• Opportunities to learn about the Crypto industry
• Free daily snacks and weekly breakfasts/lunches
• Employee Resource Groups
• Free virtual coaching and counseling sessions through Headspace

About the company

Galaxy Digital Inc. is a global leader in digital assets and data center infrastructure. The company delivers onchain infrastructure that connects institutions to digital assets and develops data center infrastructure to power AI and HPC workloads.