Senior Desktop Support, Hong Kong

The role

You will serve as the IT Support Lead for the Hong Kong office, owning local IT support operations and the end-user technology experience. You will provide deskside and remote support for hardware, software, networking, and mobile devices while managing the local hardware lifecycle.

What you will do

• Serve as the IT Support Lead for the Hong Kong office
• Provide deskside and remote support across hardware, software, identity, access, networking, mobile devices, and enterprise applications
• Deliver white-glove support to executive users and trading teams
• Act as the primary local escalation point for complex support issues
• Oversee and help develop a Level 1 / junior support engineer
• Manage and prioritize the local support ticket queue
• Monitor recurring issues and drive permanent fixes, documentation, or automation
• Lead local onboarding, offboarding, and hardware lifecycle management
• Administer and support managed endpoints through MDM platforms like Microsoft Intune and Jamf
• Act as a first-line responder for local security matters

Required qualifications

• 5+ years of experience in technical support, including significant deskside support in a professional, financial services, or trading environment
• Demonstrated experience acting as a senior escalation point, local IT owner, or team lead
• Ability to deliver white-glove support to executives
• Strong working knowledge of macOS and Windows operating systems at an administrative level
• Hands-on experience supporting iOS/mobile devices
• Hands-on experience with MDM platforms such as Microsoft Intune and Jamf
• Strong experience supporting Microsoft 365 environments
• Experience with identity and directory services
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi
• Experience with hardware deployment and laptop and mobile device lifecycle management
• Experience using ITSM or ticketing platforms
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field - or equivalent practical experience

Nice to have

• Experience supporting trading floors or other low-tolerance, high-availability user populations
• Experience mentoring, coaching, or informally managing junior IT support staff
• Exposure to scripting or automation using PowerShell, Python, Bash, APIs, RESTful services, Git, or similar tools
• Familiarity with enterprise SaaS platforms for communication, project management, identity, and file collaboration
• Relevant certifications such as CompTIA A+/Network+, Microsoft, Apple, Cisco, ITIL, or similar

Benefits

• Competitive base salary and discretionary bonus
• Flexible Time Off (paid)
• Hybrid Working Arrangements
• Company-paid health and protective benefits for employees and their eligible dependents
• Free coaching and counseling sessions through Headspace
• Generous paid Parental Leave
• Free daily snacks in-office and weekly lunches
• Opportunities to learn about the Crypto industry
• Employee Resource Groups

About the company

Galaxy Digital Inc. is a global leader in digital assets and data center infrastructure. The company delivers onchain infrastructure and develops data center infrastructure to power AI and HPC workloads.