Site Reliability Engineer

The role

The Site Reliability Engineer works to execute infrastructure deployments, maintain server and network hardware, and support data center reliability. This role also provides on-site IT support for Windows and macOS devices and endpoint management at a Tier 4 AI data center.

What you will do

• Install, label, route, and maintain copper and fiber optic cabling.
• Troubleshoot physical connectivity involving cables, transceivers, patch panels, and switch ports.
• Perform basic copper and fiber connectivity testing.
• Assist Network Engineering with physical-layer troubleshooting and equipment installation.
• Document cabling issues, port assignments, equipment connections, and rack elevations.
• Provide Tier 1 and basic Tier 2 support for hardware, software, operating systems, account access, and connectivity.
• Provision, configure, deploy, troubleshoot, and maintain Windows and macOS laptops, desktops, and endpoint devices.
• Assist with device enrollment, configuration, application deployment, and compliance through MDM platforms.
• Support user accounts, password resets, and access troubleshooting in Active Directory and Microsoft Entra ID.
• Respond to infrastructure alerts, hardware failures, and onsite incidents.

Required qualifications

• 1–3 years of experience in data center infrastructure, IT support, desktop support, or a related technical role.
• Hands-on experience installing, cabling, maintaining, or troubleshooting physical servers, switches, or enterprise IT equipment.
• Familiarity with racks, structured cabling, fiber optics, and basic data center hardware maintenance.
• Experience supporting and troubleshooting Windows and macOS.
• Familiarity with endpoint management or MDM solutions.
• Basic experience with Active Directory and/or Entra ID user account and access management.
• Understanding of IP addressing, Ethernet, DNS, DHCP, and basic connectivity troubleshooting.
• Experience troubleshooting end-user hardware, software, and peripherals.
• Familiarity with IT ticketing, technical documentation, and inventory management.
• Ability to follow technical instructions and engineering direction accurately.
• Strong communication, organization, collaboration, and problem-solving skills.

Nice to have

• Experience in enterprise and/ or colocation data centers.
• Familiarity with enterprise server platforms.
• Exposure to networking equipment.
• Experience with fiber optics, transceivers, and/ or high-speed links.
• Experience with Intune enrollment, configuration profiles, compliance policies, and/ or application deployment.
• Experience with Microsoft 365 administration and/ or endpoint security tools.
• Basic familiarity with Hypervisor virtualization, VM management, and self hosted enterprise storage.
• Exposure to cable certification, fiber testing, and/ or network diagnostic tools.
• Familiarity with infrastructure monitoring, asset management, and/ or documentation platforms.
• Basic PowerShell, Bash, or Python scripting experience.

Benefits

• Competitive base salary and discretionary bonus
• Paid Time Off
• Company-paid health and protective benefits for employees, partners, and other dependents
• Company Paid Holidays (14)
• 3% 401(k) company contribution
• Generous paid Parental Leave
• Free virtual coaching and counseling sessions through Headspace
• Opportunities to learn about the Crypto industry
• Free daily snacks and daily meals
• Employee Resource Groups

About the company

Galaxy Digital Inc. is a global leader in digital assets and data center infrastructure. The company develops and operates data center infrastructure to power AI and HPC workloads.