Lead Consultant — Customer Experience

About the job

Go beyond measuring customer experience. Change it. As a lead consultant on Gallup’s Customer Strategy team, you’ll help change the customer experience at Fortune 1000 organizations. You’ll bring a customer-first perspective to your clients, helping them understand what their customers experience and how their employees can strengthen customer relationships and business outcomes. What You’ll Do - Advise senior client leaders on customer experience strategy, translating customer insights and analytics into practical, prioritized action - Partner with account teams to uncover and activate customer experience growth opportunities across Gallup’s client portfolio - Diagnose complex customer…