Senior Client Success Manager (Large Market)

Remote. Posted 2 months ago

The role

The Senior Client Success Manager manages a high-volume large market book of business of 25-30 accounts. This person drives engagement, satisfaction, and retention by managing client and broker relationships.

What you will do

Own and manage large market client and broker relationships across 25-30 accounts.
Execute key workflows, monitor account health, and address risks.
Track and analyze client success KPIs to drive engagement and retention.
Develop and execute engagement plans aligned to client goals.
Manage multiple concurrent client projects with attention to detail.
Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge.
Lead client meetings and communications with stakeholders and broker partners.
Represent the company in virtual and in-person client-facing sessions.
Develop and deliver client reports, presentations, and educational sessions.

Required qualifications

5+ years of experience managing a large, high-performing B2B book of business.
Proven track record of driving engagement, client satisfaction, and NRR.
Demonstrated client management expertise including executive relationships and day-to-day account management.
Experience navigating complex client and broker stakeholder environments.
Exceptional project management and organizational skills.
Data-driven mindset leveraging KPIs and client insights.
Strong executive presence and communication skills.
Proven track record of curiosity and independent problem-solving.

Nice to have

Experience in the healthcare and benefits industry.

Benefits

Equity incentive
Flexible PTO
Medical/Dental/Vision plan options
401(k) with company match
Flexible spending accounts
Teladoc Health

About the company

Garner partners with employers to redesign healthcare by identifying best-performing doctors using proprietary clinical metrics. The company aims to transform the U.S. healthcare system to provide better care and lower costs.